Selected Publications (Brian Detlor)


[  5]Baltzan, P., Detlor, B., & Welsh, C. (2012). Business-Driven Information Systems. Whitby, Ontario: McGraw-Hill Ryerson. Third Canadian Edition.  
[  4]

Baltzan, P., Phillips, A. & Detlor, B. (2011). Business-Driven Information Systems. Whitby, Ontario: McGraw-Hill Ryerson. Second Canadian Edition.  

[  3]Baltzan, P., Phillips, A. & Detlor, B. (2008). Business-Driven Information Systems. Whitby, Ontario: McGraw-Hill Ryerson. First Canadian Edition.
[  2]Detlor, B. (2004). Towards knowledge portals: From human issues to intelligent agents. Dordrecht, The Netherlands: Kluwer Academic Publishers.
[  1]Choo, C. W., Detlor, B., & Turnbull, D. (2000). Web work: Information seeking and knowledge work on the World Wide Web. Dordrecht, The Netherlands: Kluwer Academic Publishers.

[38]La Rose, T. & Detlor, B. (2021). Social work digital storytelling project.Digital literacy, digital storytelling and the makerspace, Research on Social Work Practice, First published online on February 24th. Available at
[37]Zhao, L., & Detlor, B. (2021). Towards a contingency model of knowledge sharing: Interaction between social capital and social exchange theories in virtual knowledge communities, Knowledge Management and Research Practice. First published only on January 8th. Available at
[36]Detlor, B., Hupfer, M. & Smith, D.H. (2018). Digital Storytelling: An Opportunity for Libraries to Engage and Lead Their Communities. Canadian Journal of Library and Information Science, 42(1-2). Available at:
[35]Nosrati, F., Crippa, C., & Detlor, B. (2018). Connecting People with City Cultural Heritage through Proximity-Based Digital Storytelling. Journal of Librarianship and Information Science, 55(3), 264-274. DOI: 10.1177/0961000618769972 
[34]Zhao, L., Detlor, B. & Connelly, C.E. (2016). Sharing knowledge in social Q&A sites: The unintended consequences of extrinsic motiviation. Journal of Management Information Systems, 33(1), 70-100. DOI:  10.1080/07421222.2016.1172459  

Detlor, B. & Wilson, M. (2015). The satisfaction and use of research ethics board information systems in Canada, Journal of Empirical Research on Human Research Ethics, 10(4), 395-403. DOI:  DOI: 10.1177/1556264615597497

[32]Detlor, B. & Ball, K. (2015). Getting more value from the LibQUAL+ survey: The merits of qualitative analysis and importance-satisfaction matrices in assessing library patron comments, College & Research Libraries, 76(6), 796-810. DOI: 10.5860/crl.76.6.796  
[31]Detlor, B & Lewis, V. (2015). Promoting library research through the Faculty-Member-In-Residence program, Journal of Academic Librarianship, 41(1), 9-13. DOI: 10.1016/j.acalib.2014.11.011 
[30] Xiang, J., Archer, N. & Detlor, B. (2014). Business process redesign project success: The role of socio-technical theory, Business Process Management Journal, 20(5), 773-792.  DOI:  
[29]Detlor, B., Hupfer, M., Ruhi, U., & Zhao, L. (2013). Information quality and community municipal portal use, Government Information Quarterly, 30(1), 23-32. DOI:
[28]Booker, L., Detlor, B., & Serenko, A. (2012). Factors affecting the adoption of online library resources by business students, Journal of the American Society for Information Science and Technology, 63(12), 2503-2520. DOI: 10.1002/asi.22723
[27]Detlor, B., Booker, L., Serenko, A., & Julien, H. (2012). Student perceptions of information literacy instruction: The importance of active learning, Education for Information, 29(2), 147-161. DOI: 10.3233/EFI-2012-0924 
[26]Serenko, A., Detlor, B., Julien, H., & Booker, L. (2012). A model of student learning outcomes of information literacy instruction in a business school, Journal of the American Society for Information Science and Technology, 63(4), 671-686. DOI: 10.1002/asi.22606 
[25]Julien, H., Detlor, B., Serenko, A., Willson, R., & Lavallee, M. (2011). Preparing tomorrow’s decision-makers: Learning environments and outcomes of information literacy instruction at business schools, Journal of Business and Finance Librarianship, 16(4), 348-367. DOI: 10.1080/08963568.2011.605669
[24]Detlor, B., Julien, H., Willson, R., Serenko, A., Lavallee (2011). Learning Outcomes of Information Literacy Instruction at Business School, Journal of the American Society for Information Science & Technology, 62(3), 572-585. DOI: 10.1002/asi.21474
[23]Detlor, B. (2010). Information management, International Journal of Information Management, 30(2), 103-108DOI: 10.1016/j.ijinfomgt.2009.12.001
[22]Detlor, B., Hupfer, M., & Ruhi, U. (2010). Internal factors affecting the adoption and use of government web sites, Electronic Government: An International Journal, 7(2), 120-136. DOI: 10.1504/EG.2010.030923
[21]Hupfer, M.E., & Detlor, B. (2009). Sex, gender and self-concept: Predicting web site design preferences, International Journal of Electronic Business, , 17(3), 217-236. DOI: 10.1504/IJEB.2009.026527
[20]Choo, C.W., Bergeron, P., Detlor, B., & Heaton, L. (2008).  Information culture and information use: An exploratory study of three organizations, Journal of the American Society for Information Science & Technology, 59(5), 792-804. DOI: 10.1002/asi.20797
[19]Ruhi, U., Takala, P., Detlor, B., & Hupfer, M. (2007). Building government portals that work: Guiding principles from community informatics, International Journal of Electronic Business, 5(6), 604-622. DOI: 10.1504/IJEB.2007.016474

Hupfer, M.E. & Detlor, B. (2007). Beyond gender differences: Self-concept orientation and relationship-building applications on the Internet, Journal of Business Research, 60(6), 613-619. DOI: 10.1016/j.jbusres.2006.06.010

[17] Serenko, A., Bontis, N. & Detlor, B. (2007). End-user adoption of animated interface agents in everyday work applications, Behaviour & Information Technology, 26(2), 119-132. DOI: 10.1080/01449290500260538
[16]Turel, O., Serenko, A., Detlor, B., Collan, M., Nam, I., & Puhakainen, J. (2006). Investigating the determinants of satisfaction and usage of mobile IT services in four countries, Journal of Global Information Technology Management, 9(4), 6-27. 10.1080/1097198X.2006.10856430
[15]Choo, C.W., Furness, C., Paquette, S., van den Berg, H., Detlor, B., Bergeron, P. & Heaton, L. (2006). Working with information: Information management and culture in a professional services organization, Journal of Information Science, 32(6), 491-510. DOI: 10.1177/0165551506068159
[14]Hupfer, M.E., & Detlor, B. (2006). Gender and web information seeking: A self-concept orientation model, Journal of the American Society for Information Science & Technology, 57(8), 1105-1115. DOI: 10.1002/asi.20379
[13]Detlor, B. & Lewis, V. (2006).  Academic library web sites: Current practice and future directions, Journal of Academic Librarianship, 32(3), 251-258. DOI: 10.1016/j.acalib.2006.02.007
[12]Detlor, B., Ruhi, U., Turel, O., Bergeron, P., Choo, C. W., Heaton, L., & Paquette, S. (2006). The effect of knowledge management context on knowledge management practices: An empirical investigation, Electronic Journal of Knowledge Management, 4(2), 131-142.
[11]Yuan, Y., & Detlor, B. (2005). Intelligent mobile crisis response systems, Communications of the ACM, 48(2), 95-98. DOI: 10.1145/1042091.1042097
[10]Serenko, A. & Detlor, B. (2004). Intelligent agents as innovations, AI & Society, 18(4), 364-381. DOI: 10.1007/s00146-004-0310-5
[  9]Detlor, B. (2003). Internet-based information systems use in organizations: An information studies perspective, Information Systems Journal, 13(2), 113-132. DOI: 10.1046/j.1365-2575.2003.00147.x
[  8]Detlor, B., Sproule, S., & Gupta, C. (2003). Pre-purchase online information seeking: Search versus browse, Journal of Electronic Commerce Research, 4(2), 72-84.
[  7]Serenko, A., & Detlor, B. (2003). Agent toolkit satisfaction and use in higher education, Journal of Computing in Higher Education, 15(1), 65-88. DOI: 10.1007/BF02940853
[  6]Detlor, B., & Arsenault, C. (2002). Web information seeking and retrieval in library contexts: Towards an intelligent agent solution, Online Information Review, 26 (6), 404-412. DOI: 10.1108/14684520210452736
[  5]Finn, K., & Detlor, B. (2002). Youth and electronic government: Towards a model of civic participation, Quarterly Journal of Electronic Commerce, 3(3), 191-209.
[  4]Detlor, B. (2001). The influence of information ecology on E-commerce initiatives, Internet Research, 11 (4), 286-295. DOI: 10.1108/10662240110402740
[  3]Choo, C. W., Detlor, B., & Turnbull, D. (2000). Information seeking on the Web: An integrated model of browsing and searching, First Monday, 5(2).
[  2]Detlor, B. (2000). The corporate portal as information infrastructure: Towards a framework for portal design, International Journal of Information Management, 20(2), 91-101. DOI: 10.1016/S0268-4012(99)00058-4
[  1]Detlor, B. (1999). Leveraging the corporate library through Web user training, Library Management, 20(7), 393-400. DOI: 10.1108/01435129910285163